| Title | Category | Sub category | Authors | Date |
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| Customer service management: Key benefits and strategies | LM 469 Customer Service Management for Global Business | Website/Blog | Stella Inabo | 2024-04-27 |
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| วิธีนำเข้า-ส่งออกสินค้าต่างประเทศ ประเภทนิติบุคคล ผ่าน Customs Trader Portal | LM 469 Customer Service Management for Global Business | Website/Blog | Ceemeagain | 2024-04-27 |
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| Customer Service – “ความพึงพอใจของลูกค้า” คือ กลยุทธ์แห่งชัยชนะของ Muji | LM 469 Customer Service Management for Global Business | Website/Blog | The Practical | 2024-04-27 |
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| 7 ขั้นตอนการนำเข้าสินค้าทางบก ที่ผู้ประกอบการต้องรู้ | LM 469 Customer Service Management for Global Business | Website/Blog | โรงเรียนธุรกิจการขนส่งและการค้าระหว่างประเทศ (ITBS) | 2024-04-27 |
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| การจัดการบริการองค์กร ( Enterprise Service Management – ESM) คืออะไร? | LM 469 Customer Service Management for Global Business | Website/Blog | Sundae | 2024-04-27 |
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| 9 เทรนด์ CUSTOMER SERVICE ที่สำคัญต่อความสำเร็จของธุรกิจ | LM 469 Customer Service Management for Global Business | Website/Blog | Ourgreenfish | 2024-04-27 |
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| 16 ทักษะสำคัญ ที่ทีม Customer Service & Support ควรมี! มีอะไรบ้าง? | LM 469 Customer Service Management for Global Business | Website/Blog | Demeter | 2024-04-27 |
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| Importance of Logistics Service Quality in Customer Satisfaction: An Empirical Study | LM 469 Customer Service Management for Global Business | Article | Hasan Uvet | 2024-04-27 |
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| Logistic service quality as amediator between logistics capabilities and customer satisfaction | LM 469 Customer Service Management for Global Business | Article | Daniel Winter Fernandes, Roberto Giro Moori, Valdir Antonio Vitorino Filho | 2024-04-27 |
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| Physical Internet, conventional and hybrid logistic systems: a routing optimisation-based comparison using the Eastern Canada road network case study | LM 469 Customer Service Management for Global Business | Article | Mehran Fazili, Uday Venkatadri, Pemberton Cyrus, Mahdi Tajbakhsh | 2024-04-27 |
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| Physical Internet and interconnected logistics services: research and applications | LM 469 Customer Service Management for Global Business | Article | Shenle Pan,Eric Ballot, George Q. Huang, Benoit Montreuil | 2024-04-27 |
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| A multi-perspective knowledge-based system for customer service management | LM 469 Customer Service Management for Global Business | Article | C.F. Cheung, W.B. Lee, W.M. Wang, K.F. Chu, S. To | 2024-04-27 |
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| Efficient and Collaborative Decisions for Supplier-Customer Services Management | LM 469 Customer Service Management for Global Business | Article | Catalin Dimon, Dumitru Popescu, Radu Bîlbîie | 2024-04-27 |
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| Towards a circumplex typology of customer service experience management practices: a dyadic perspective | LM 469 Customer Service Management for Global Business | Article | Yasin Sahhar, Raymond Loohuis, Jörg Henseler | 2024-04-27 |
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| Customer service well-being: scale development and validation | LM 469 Customer Service Management for Global Business | Article | Mareike Falter, Karsten Hadwich | 2024-04-27 |
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| Interpreting value in the customer service experience using customer-dominant logic | LM 469 Customer Service Management for Global Business | Article | Caroline Tynan, Sally McKechnie, Stephanie Hartley | 2024-04-27 |
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| Marketing Mix Elements and Customer Service Satisfaction: Empirical Evidence in the Malaysia Edutainment Theme Park Industry | LM 469 Customer Service Management for Global Business | Article | Mohd Haniff bin Jedin, Indra Balachandran | 2024-04-27 |
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| Robotics for Customer Service: A Useful Complement or an Ultimate Substitute? | LM 469 Customer Service Management for Global Business | Article | Li Xiao, Kumar, V. | 2024-04-27 |
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| WHEN SOCIAL MEDIA DELIVERS CUSTOMER SERVICE: DIFFERENTIAL CUSTOMER TREATMENT IN THE AIRLINE INDUSTRY | LM 469 Customer Service Management for Global Business | Article | Priyanga Gunarathne, Huaxia Rui, Abraham Seidmann | 2024-04-27 |
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| Doesn’t Really Answer My Question. . .: Exploring Customer Service Interactions on Twitter | LM 469 Customer Service Management for Global Business | Article | Ursula Lutzky | 2024-04-27 |
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